We prepared our response to the actual situation of global pandemic
Our response to the actual situation of global pandemic is meant to ensure the health, hygiene and safety of clients, workers and neighbours. Also to be an active part in fighting against the coronavirus spread.
Except for certain rules about the access to reception lobby, which may be compulsory to be fulfilled in order to comply with the Government recommendations; the rest are strict rules only for our staff members, and kind recommendations for our clients. So don’t worry at all, we are expecting our clients to stay at us enjoying and not worrying with super strict requirements.
We don’t want that our service become strict, inflexible or unbearable. It is another important goal to make clients feel comfortable and at home as we always intended to do since our opening.
Clean & Safe
A full professional disinfection of our apartments is made before to be given to a new client, as well as strict protocols which annuls the possibility of infecting the apartment from the moment of the cleaning until the guest arrives.
Let’s be transparent, do you want to know if we are ready for the covid19? Here you can see our full protocol document
Before to give them out to you: a special disinfection robot will disinfect the entire apartment, including kitchen and kitchenware as well as textiles. Before that, our staff members will make a deep cleaning in the apartment to ensure it is fully clean and bathroom and kitchen hygiene is warranted.
Our ventilation and air-conditioning system has been specially adapted to the latest Governmental requirements. It is not working with inside air circulation, but with outdoor fresh air. This system provides a healthy air circulation, safe and constant.
We use cleaning and disinfection products which fulfil the Government recommendations on the matter. A deep cleaning and disinfection is made every morning before we start working.
All common used surfaces are periodically disinfected, at least every hour, with special attention to: counter, POS terminals, Check-in devises, door handles and dispensers bottoms. In case some surface is used during check-in process (POS terminals as example) it will be disinfected after every usage.
All apartment keys, tokens and parking cards which were left by check-out clients or staff members, will be disinfected every day.
A hand sterilizer is available at the entrance of the reception.
A special disinfection soap and a special electrical air hand dryer are available at the guest bathroom.
An online check-in feature is available: every client will be required to fulfil the check-in registration process in an electronical way. The instructions will be sent to you prior arrival, and it will be possible to make the check-in process on your own device. In case you can’t make it, we have prepared tablets, available at our Reception, to be used for registration. They are much easier to clean and disinfect than the traditional paper and pen ????
All our invoices will be issued electronically. This means that paper invoices will no longer be provided, but an e-invoice will be sent to the customer /payer by email.
Besides the traditional telephone and email, you can reach us with WhatsApp. Our guests don’t need to come to the Front Desk, just drop us a message and we will try to answer immediately.
– Maximum 1 person per reservation/issue and a total maximum of 2 persons can be at the reception at same time. If someone comes with company (family or friends) everybody is requested to wait outside, only 1 person from the group can enter to discuss any kind of matter to the Reception Front. The only exception are kids if they don’t have the possibility to wait alone outside.
– Every single person who enter in the reception is required to wear a mask (this is mandatory), and disinfect the hands in the available hand sterilizer at the entrance (this is optional). If the person don’t have own mask, one will be provided before entering in the reception, if the mask requirement can’t be fulfilled for any reason (including the lack of available masks), the client will only be attended outside of the reception, in the street.
– Please respect the sign posts in the floor which indicate the minimum safety distance between clients waiting at the lobby.
– Please respect at any moment a minimum of 1,5 m distance with any person, including our staff members.
Your Safety goes First. We redesigned our working procedures to really make everything possible to keep you safe. Here we give answer to the most frequent questions, but in case you are specially interested in something particular, please contact us and we will gladly clarify your doubts.